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Terms and conditions

Welcome to Griffin NuuMed's online store. Many of our products are available from our key stockists, but if you are unable to source the item you need, you can buy it on line directly from us.

If you need any advice - for example which style to choose, sizing, fitting or compatability with a certain make of saddle - please get in touch between 9am and 5pm Monday to Friday. Also, as we design and make all NuuMed products at our factory in Somerset, we offer a Made to Measure service which means if you cannot find exactly what you need, we can make it to order to your specifications.

Ordering

On line, by telephone 01458 210324 between 9am and 5pm Monday to Friday or email our sales team at info@nuumed.com.

Delivery

From the date of receipt we aim to despatch your order within two working days. From the date of despatch deliveries will be sent on a next working day delivery service, please allow up to 5.30pm for delivery.

Please note that we are closed weekends and bank holidays.

Every effort will be made to despatch your order within two working days, however at peak periods and if any items are not on the shelf and need to be made, this despatch time may be extended.

Please note the following:

  • All orders will need to be signed for on delivery.
  • We are unable to instruct our couriers to leave orders without a signature as this will invalidate our insurance.
  • We are able to send parcels to your home address or an alternative address. Please note that we cannot deliver to a PO Box address.
  • Our couriers are unable to make timed deliveries.
  • Our standard delivery charge does not include Saturday deliveries.
  • Please include a contact telephone number which can be given to the courier company.
  • You will be notified by email if it is anticipated that delivery will take longer than our stated time.

Payment

We accept online payment via credit and debit cards via Sagepay online secure gateway. We currently accept Visa, Mastercard, Maestro and Solo. All transactions will be shown in £ sterling. Alternatively, payment can be made by phone using the cards above.

Pricing

All prices quoted on this website are accurate at time of publication and are quoted in £ sterling and, where appropriate, are inclusive of sales tax (VAT) at the current rate.

If your order is being sent to a destination outside the EU then your sales tax will be zero. Any customs or import duties levied once the package reaches its destination will be the responsibility of the purchaser.

Returns

The Griffin NuuMed returns policy does not affect your Statutory Rights.

In accordance, goods supplied from the Griffin NuuMed website maybe returned. Returned items must be unsoiled and in the same condition as when despatched. Customers will be entitled to a full refund, less the delivery charge, if the goods are returned within 14 days of the customer receiving the goods.

Please note that unless faulty, SALE items cannot be returned.

Sale Items

Items bought from the sale section of the shop are mainly end of lines, samples or are made only in limited sizes, styles etc. Standard postage applies to these items and they are non returnable.

Liability

Griffin NuuMed reserves the right to change information, prices, specifications and descriptions of listed goods and, if deemed necessary, we may modify these conditions at any time by posting them on the website.

Web site terms of use

All of the information on this web site is intended for guidance only.

Trademarks

All Griffin NuuMed trademarks that appear on this site are the property of Griffin NuuMed Ltd.